Shipping policy

Introduction

This Shipping Policy explains how orders placed through holidaysinbloom.shop are processed, dispatched and delivered.

Our current standard shipping terms are:

Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 calendar days

For shipping enquiries:

info@holidaysinbloom.shop

Free Standard Shipping

We currently provide free standard shipping on all orders placed through holidaysinbloom.shop.

Customers will not normally be charged a separate standard shipping fee.

If an optional premium or expedited shipping service is made available in the future, any additional charge will be clearly displayed before checkout.

Estimated Delivery Time

Our estimated standard delivery period is:

15–20 calendar days

This represents the expected period for normal order fulfilment and delivery.

Delivery times are estimates rather than guaranteed arrival dates unless we expressly agree to a specific guaranteed delivery date.

Order Processing

After an order is submitted, it may undergo:

• Payment verification;
• Fraud-prevention screening;
• Inventory confirmation;
• Address verification; and
• Fulfilment preparation.

Customers may receive an order confirmation by email.

Once fulfilment progresses, shipping or tracking information may also be provided where available.

Order Verification

In some circumstances we may contact a customer for additional information where reasonably necessary to verify:

• Delivery information;
• Billing information;
• Payment information; or
• Suspicious transaction activity.

A delay in receiving necessary verification information may delay fulfilment.

Shipping Destinations

Availability of delivery may depend on destination, carrier coverage, product restrictions and applicable law.

If an order cannot reasonably be delivered to the address provided, we may contact the customer or cancel and refund the affected order.

Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout.

This includes, where applicable:

• Recipient name;
• Street address;
• Building number;
• Apartment or unit number;
• Town or city;
• Postcode;
• Country; and
• Contact information.

Incorrect Addresses

Customers should carefully verify the shipping address before submitting an order.

If an address error is discovered, contact:

info@holidaysinbloom.shop

as soon as possible.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that an address can be modified once fulfilment has begun.

Address Changes After Dispatch

Once an order has been handed to a carrier, changing the delivery address may not be possible.

Where a carrier offers an address-management service, the customer may be able to use that service subject to the carrier's terms.

Tracking

Where tracking is available, tracking information may be provided after dispatch.

Tracking information may take some time to become active after the shipping label is created or the parcel is handed to the carrier.

Temporary gaps in tracking information do not necessarily indicate that a parcel has been lost.

Split Shipments

An order containing multiple products may occasionally be shipped in more than one parcel.

This can occur because:

• Products are stored at different fulfilment locations;
• Products become available at different times;
• Carrier restrictions apply; or
• Splitting the shipment improves fulfilment efficiency.

Where an order is split, packages may arrive on different dates.

There is no additional standard shipping charge because standard shipping is free.

Delivery Delays

Although most orders are expected within the estimated 15–20 calendar-day period, delays may occasionally occur because of circumstances such as:

• Severe weather;
• Carrier congestion;
• Public holidays;
• Customs processing;
• Transportation disruption;
• High seasonal order volumes;
• Address problems;
• Security checks;
• Government restrictions;
• Natural disasters; or
• Other circumstances outside reasonable control.

Where we become aware of a material delay affecting an order, we will seek to provide reasonable information where possible.

UK Delivery Obligations

Our stated delivery estimate of 15–20 calendar days forms part of the delivery information provided to customers.

Where goods are not delivered within an agreed or legally applicable period, customers retain any remedies available under applicable UK consumer law.

Customs and Import Processing

Depending on where goods are dispatched from or travel through, customs or border processing may occur.

Such processing may affect transit time.

Where customs charges, import taxes or other charges are legally applicable to a customer, information should be communicated as required by applicable law.

Failed Delivery Attempts

If a carrier cannot complete delivery, it may:

• Attempt redelivery;
• Leave delivery instructions;
• Transfer the parcel to a collection location; or
• Return the parcel.

Customers should follow carrier instructions where appropriate.

Unclaimed Parcels

Customers should collect parcels within the period specified by the carrier.

If a parcel is returned because it was not collected, customers should contact:

info@holidaysinbloom.shop

so that the available options can be reviewed.

Returned-to-Sender Parcels

A parcel may be returned to sender because of:

• Incorrect address information;
• Incomplete address information;
• Failed delivery attempts;
• Failure to collect;
• Carrier restrictions; or
• Other delivery problems.

If tracking indicates that a parcel has been returned, contact customer service.

The appropriate solution will depend on the circumstances and applicable legal rights.

Lost Parcels

If tracking has not updated for an unusually long period or a parcel appears to have been lost, contact:

info@holidaysinbloom.shop

Please include:

• Order number;
• Customer name; and
• Relevant tracking information.

We may investigate with the relevant fulfilment partner or carrier.

Where goods are confirmed lost before delivery, an appropriate remedy will be provided according to applicable law and circumstances.

Damaged Parcels

If a product arrives damaged, customers should contact:

info@holidaysinbloom.shop

as soon as reasonably possible.

Where possible, include:

• Order number;
• Description of the damage;
• Photograph of the product;
• Photograph of the packaging; and
• Photograph of any visible shipping damage.

These materials can assist with investigating the delivery issue.

Providing photographs does not remove any statutory consumer rights.

Incorrect Products

If an incorrect product is delivered, customers should contact us with their order details and information identifying the product received.

We will seek to resolve the issue appropriately.

Delivery Confirmation

Carrier tracking showing delivery may be considered when investigating a reported missing parcel.

However, a tracking status alone does not remove consumer rights where delivery has not actually occurred as required.

Parcels Left in Safe Locations

Where a customer expressly instructs a carrier to leave a parcel in a designated location or with another person, the implications of that instruction may depend on the circumstances and applicable law.

Customers should use carrier delivery-management options carefully.

Cancellation During Shipping

If an order has already been dispatched, it may not be possible to intercept it.

Customers may nevertheless have an applicable statutory cancellation right.

Please refer to our Return and Refund Policy.

Shipping and Returns

Shipping arrangements for new orders are separate from return-shipping arrangements.

For information concerning returns, damaged goods and refunds, please review our Return and Refund Policy.

Customer Support

For delivery questions, delayed orders, tracking issues, damaged parcels or incorrect deliveries:

Email: info@holidaysinbloom.shop